Privacy Policy
At Footprints on the Moon we acknowledge the importance of your personal data and in compliance with GDPR regulation have listed below how and where we use it.
What’s in this policy.
1. Our Contact Details
2. Why do we have a privacy policy?
3. Changes to our privacy policy
4. Dealing with your personal information
4.1 Collecting your personal information
4.2 Using your personal information
4.3 Disclosing your personal information
4.4 Protecting your personal information
4.5 How long we’ll use your personal information
4.6 Your legal rights
5. Personal data processing activities we carry out
1. Our Contact Details
Our Data Protection Officer’s (DPO) contact email is DataProtection@footprintsonthemoon.co.uk. You can write to our DPO at Footprints on the Moon, Plessey Woods Country Park, Hartford Bridge, Bedlington, Northumberland, NE22 6AN.
2. Why do we have a Privacy Policy?
We’ll collect certain personal information from you when you use our website, when you get in touch with us about any of our products or services, and during any process to sign up, change or cancel your products and services.
The purpose of our Privacy Policy is to let you know:
● how and why we collect your personal information;
● how we use and disclose your personal information (and to whom);
● how we protect your personal information; and
● your legal rights and how the law protects you.
3. Changes to our Privacy Policy
If we make any changes to our Privacy Policy, we’ll post changes on this page. If they’re major changes, then we’ll also send you an email letting you know.
4. Dealing with your personal information
4.1 Collecting your personal information
What will we collect?
We collect certain personal information from you, which is any information which might identify you. The information we collect includes:
● Contact data (your name, address, postcode, email address, phone number, date of birth, National Insurance number, bank details and any other relevant information we need in order to contact or identify you);
● Special categories of data (health data, if applicable, in order to ensure your safety i.e. allergies)
It’s really important that the personal data we hold about you is up to date so please let us know if your personal data changes at any time.
When will we collect it?
We collect certain personal information from and about you during the booking process and when you get in contact with us or as part of providing our services to you.
We may also monitor and record any communications we have with you, including phone calls and emails, to make sure we are providing an excellent service to our customers.
4.2 Using your personal information
We’ll only use your personal information where we’re allowed to by law. Generally, this will be under one or more of the following circumstances:
● to perform our contract we have or will have with you;
● it’s necessary for us to run our business and give you the best possible service;
● where we need to comply with a legal or regulatory obligation; and/or
● for marketing purposes where you have agreed to us using your personal data, see the “Marketing Information” section below for more information.
For more detail on how we use your personal information see the table at section 5 of this privacy policy.
Contacting you
We’ll contact you by email or telephone, if you have provided this information.
Marketing Information
If you decide you want to opt-out of receiving marketing communications after you have opted-in, or want to change how you receive them, you can always change your preferences by contacting us at info@footprintsonthemoon.co.uk at any time. This won’t affect any marketing information we sent to you before you let us know.
We’ll occasionally remind you that you can update your preferences for receiving marketing information, or if you haven’t told us what your preferences are, we might get in touch to find out.
4.3 Disclosing your personal information
We may allow the following types of organisations to use personal information we hold about you for the purposes set out below, including:
● service providers who provide IT and system administration services
● professional advisers such as lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services;
● regulators and other authorities based in the UK who we need to report to about what we’re doing with your personal data in certain circumstances;
Our third parties who only process data on our behalf won’t use your personal data for their own purposes and we only permit them to use it in accordance with our instructions and the law.
4.4 Protecting your personal information
We follow strict security procedures to protect your personal information.
4.5 How long we'll use your personal information
We’ll only retain your personal information for as long as necessary for the reason we collected it, including for any legal requirements we have to comply with.
In some circumstances we may anonymise your personal information (so that it can no longer be associated with you) and use this indefinitely, without further notice.
4.6 Your legal rights
You have various rights in relation to your personal information. These rights are as follows:
● request access to your personal information - you can request a copy of the personal information we hold on you;
● request correction of your personal information - if any personal information we hold on you is incorrect, you can request to have it corrected;
● request erasure of your personal information - you can ask us to delete your personal information in certain circumstances;
● object to processing or restrict processing of your personal information - you may object to our processing of your personal data in certain circumstances;
● request the transfer of your personal information - to provide you, or a third party you have chosen, with your personal information; and
● withdraw consent where we’re relying on consent to process your personal information - if you withdraw your consent, we may not be able to provide certain products or services to you. We'll advise you if this is the case at the time you withdraw your consent.
To exercise your rights in relation to your personal information, please email info@footprintsonthemoon.co.uk or DataProtection@footprintsonthemoon.co.uk.
You are able to exercise your rights free of charge, but if you make unfounded, repetitive or excessive requests, we may charge you to carry these out or refuse to act on such requests.
We’ll try to respond to all requests within one month. If your request is complex or if you make lots of requests, we may extend our time to respond – if this is the case, we’ll let you know.
5. Personal data processing activities we carry out
For more information about how we process your data, following section 4.2 Download here
Website
Our website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
· Information about your browser, network and device
· Web pages you visited prior to coming to this website
· Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalized form.
This website collects personal data to power our site analytics, including:
· Information about your browser, network, and device
· Web pages you visited prior to coming to this website
· Your IP address
This information may also include details about your use of this website, including:
· Clicks
· Internal links
· Pages visited
· Scrolling
· Searches
· Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity. To see more about how Squarespace processes analytics data see here.
Cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For more information about the cookies that Squarespace uses see here.
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you. These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data. These cookies help improve the performance of our website.
For the most common browsers, you can:
· See which cookies are active in your browser’s settings.
· Clear cookies from your browser or device, either globally or from a specific website.
For help locating cookies on your device, visit your browser's documentation:
· Chrome
· Firefox
· Safari
Marketing and Newsletters
On our website you have the option to sign up for marketing emails or newsletters. Our marketing mailing lists are controlled using Mailchimp and in order to comply with GDPR regulations we use what is known as a ‘double opt in’. This means that on signing up from our site you will receive an email from Mailchimp asking you to confirm that you have agreed that we can contact you. We share your contact information with Mailchimp, our email marketing provider, so they can send these emails on our behalf. After sign up you can unsubscribe at anytime by clicking on the unsubscribe links on our newsletter or marketing emails to you. To see how Mailchimp adheres to GDPR protocol see here.
Fonts
This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:
· Information about your browser, network, or device
· Your IP address
Links to Third Party Websites
This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.
Access to Personal Information
You are entitled to access the personal information that we hold at any time. Email us to obtain this information.
Changes to Privacy Notice
Footprints on the Moon keep our privacy notice under regular review. This privacy notice was last updated on 30th January 2021.
We take your privacy and rights seriously. This Privacy Policy describes Footprints on the Moon's policies and practices regarding the collection and use of your personal data and sets forth your privacy rights. We recognise that information privacy is an ongoing responsibility, and so we will from time to time update this privacy notice as we undertake new personal data practices or adopt new privacy policies.